FAQ (Foire Aux Questions)

Yes, we offer international shipping to most countries around the world. Simply provide your shipping address during checkout, and our system will calculate the shipping cost based on your location.

We regret to inform you that due to current shipping restrictions, we are unable to offer shipment to certain countries. Unfortunately, at this time, we cannot deliver to Cuba, Iran, Crimea, Syria, and North Korea. However, we do provide international shipping services to all other countries across the globe.

UPDATE 2023:

Our logistics partners have temporarily suspended deliveries to Russia & Ukraine due to unforeseen circumstances. We sincerely apologize for any inconvenience this may cause.

Most of our items are shipped from United States. We ship out of multiple locations in the EU and the USA. Our shipping times are excellent and we do everything in our power to get orders into your hands as fast as possible.

Our products are shipped from one of these locations depending on the delivery address of the order. Some items are shipped directly from our manufacturers overseas.

If you’re based in East Asia^*, we will send the items from our store in Japan (if your selected items are available in this region).

*Japan, Hong Kong, Indonesia, South Korea, Malaysia, Philippines, Singapore, Thailand, Taiwan, Vietnam

Shipping costs will be automatically calculated at the checkout. They may vary based on your location and items you have in your cart.

Join Crypto Goodies Premium and elevate your shopping experience with the added perk of free shipping on all orders! Don’t miss out – sign up today and start enjoying the benefits.

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Shipping times may vary depending on your location. Typically, orders are processed within 1-4 business days, and delivery can take 2-8 business days for domestic orders and 4-21 business days for international orders. Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.

Please see Delivery Times & Costs page for more information.

Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date.

You can also track your order by visiting the Suivi de Commande page or going to the orders section under your account page.

Simply enter your order number and email address you used at checkout.

If you haven’t received your package within 30 days, please contact us immediately via chat on our website or by email: [email protected]

If your parcel has been lost or stolen we will either send you a replacement or send you a full refund.

Certainly! At Crypto Goodies, we gladly accept cryptocurrency as a payment method. You can conveniently complete your purchase using popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), or any other supported crypto. Embrace the freedom and security of digital currencies while shopping for your favorite crypto merchandise. Simply select the cryptocurrency payment option at checkout, and our secure payment gateway will guide you through the process. Enjoy the seamless and decentralized payment experience with Crypto Goodies.

Start shopping with cryptocurrency today!

 

Peer-to-peer (P2P)

• BTC – Bitcoin
• XRP – Ripple XRP
• QNT – Quant (ERC-20)
• ETH – Ethereum
• ALGO – Algorand
• DOGE – Dogecoin
• LINK – Chainlink (ERC-20)
• USDT – Tether (ERC-20 | TRC-20)
• SHIB – Shiba Inu (ERC-20)
• VERSE – Verse (Ethereum & Polygon)

At Crypto Goodies, we accept various payment methods, including credit/debit cards, PayPal, and popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and more. Choose the payment method that suits you best during the checkout process.

Cryptocurrency

Credit card (Visa, MasterCard, American Express)

ApplePay

GooglePay

PayPal

Payment failed? Here are the most common cases:

1. You’ve entered the card details incorrectly. Please double check the information and try again.
2. Some banking apps will require you to confirm the transaction inside their app. If this applies to you, check your banking app and confirm the transaction.
3. Credit Card is reported as stolen. If you have attempted to use a stolen credit card, you will be automatically blocked by the card payment processor and you won’t be able to use this payment method again.

If card payment still fails, try using other available payment methods. For the best experience we advise using crypto payments.

We stand by the quality of our products and want total customer satisfaction. Our refund and returns policy lasts 30 days. If you have any problems with your order please contact us within 30 days of making your purchase.

Please see our Returns & Refunds Policy here.

Yes, at Crypto Goodies, we prioritize the quality of our products. We work with trusted manufacturers and ensure that our merchandise is made from premium materials to guarantee durability, comfort, and style.

Absolutely! We provide detailed sizing guides for our products to help you choose the right fit. These guides can be found on the product pages themselves, offering measurements and recommendations for each size.

At the moment, we do not offer custom designs or personalized products. However, we are continuously expanding our product offerings, so stay tuned for any updates or announcements regarding customizations.

If you receive a defective or incorrect item, please contact our customer support team immediately. We will gladly assist you in resolving the issue by providing a replacement or arranging a return/exchange, depending on the situation.

Yes, we frequently run discounts and promotions on our products. Keep an eye on our website, newsletter, and social media channels to stay informed about the latest deals and offers.

To stay updated on our latest deals, discounts, and promotions, we recommend subscribing to our newsletter and following us on our social media platforms. This way, you’ll never miss out on any exciting offers.

Currently, we do not have a specific loyalty program. However, we appreciate our customers’ support and may occasionally offer exclusive perks or rewards to our frequent shoppers. Stay connected with us to be informed about any upcoming loyalty programs.

If you haven’t received any emails from us, please check your spam or junk folder. Sometimes, our messages might end up there. To ensure you receive our emails, add [email protected] to your contact list or whitelist.

The most frequently encountered email deliverability issues are often associated with providers like iCloud, GMX, and Hotmail. These platforms might sometimes categorize legitimate emails as spam or have stricter filtering mechanisms in place. If you’re using any of these services, it’s particularly important to ensure our emails are marked as “Not Spam” or “Not Junk” in your inbox settings. Adding [email protected] to your contact list or address book can also significantly improve email deliverability. Remember, we’re dedicated to assisting you in any way we can. If you encounter any issues, don’t hesitate to contact our Customer Support team at [email protected]. Your satisfaction is our priority.

To ensure you receive all our updates, including order confirmations and promotions, please mark our emails as “Not Spam” or “Not Junk” in your email client. You can also add [email protected] to your address book or contact list.

It’s possible that our emails are being blocked by your email provider’s filters. Please contact your email provider’s support team and let them know you’re not receiving emails from [email protected].

To prevent our emails from going to your spam folder, please add [email protected] to your email whitelist or contact list. This tells your email provider that you want to receive emails from us.

If you’ve tried all the above steps and are still not receiving our emails, please contact our Customer Support team at [email protected]. We’ll do our best to assist you.

Alternatively, you can contact us via direct message on Facebook or Instagram