Customers
Business & Partners
Frequently Asked Questions
Got questions? We’ve got answers. Whether it’s shipping, returns, or product details,
you’ll find everything you need right here.
Shipping / Delivery
Yes, we offer international shipping to most countries around the world. Simply provide your shipping address during checkout, and our system will calculate the shipping cost based on your location.
We regret to inform you that due to current shipping restrictions, we are unable to offer shipment to certain countries: Cuba, Iran, Crimea, Syria, and North Korea.
UPDATE 2023:
Our logistics partners have temporarily suspended deliveries to Russia & Ukraine due to unforeseen circumstances. We sincerely apologize for any inconvenience this may cause.
We regret to inform you that due to current shipping restrictions, we are unable to offer shipment to certain countries: Cuba, Iran, Crimea, Syria, and North Korea.
UPDATE 2023:
Our logistics partners have temporarily suspended deliveries to Russia & Ukraine due to unforeseen circumstances. We sincerely apologize for any inconvenience this may cause.
Most of our items are shipped from United States. We ship out of multiple locations in the EU and the USA. Our shipping times are excellent and we do everything in our power to get orders into your hands as fast as possible.
Our products are shipped from one of these locations depending on the delivery address of the order. Some items are shipped directly from our manufacturers overseas.
If you're based in East Asia*, we will send the items from our store in Japan (if your selected items are available in this region).*Japan, Hong Kong, Indonesia, South Korea, Malaysia, Philippines, Singapore, Thailand, Taiwan, Vietnam
Shipping costs will be automatically calculated at the checkout. They may vary based on your location and items you have in your cart.
Shipping times may vary depending on your location. Typically, orders are processed within 1-4 business days, and delivery can take 2-8 business days for domestic orders and 4-21 business days for international orders. Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.
Please see Delivery Times & Costs page for more information.
Please see Delivery Times & Costs page for more information.
Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can also track your order by visiting the Order Tracking page or your orders section under your account. Simply enter your order number and email address used at checkout.
If you haven't received your package within 30 days, please contact us immediately via chat on our website or by email: info@cryptogoodies.shop.
If your parcel has been lost or stolen we will either send you a replacement or a full refund.
If your parcel has been lost or stolen we will either send you a replacement or a full refund.
Payments
Certainly! At Crypto Goodies, we gladly accept cryptocurrency. You can pay with BTC, ETH, and other supported coins. Receive an additional 3% discount when you pay with crypto. Peer-to-peer (P2P) supported coins include:
- BTC – Bitcoin
- BCH - Bitcoin Cash
- XRP - Ripple XRP
- SOL - Solana
- LTC - Litecoin
- BNB - Binance Coin
- ETH – Ethereum
- ALGO - Algorand
- DOGE – Dogecoin
- LINK - Chainlink (ERC-20)
- USDT - Tether (ERC-20 | TRC-20)
- USDC (ERC-20)
- SHIB - Shiba Inu (ERC-20)
At Crypto Goodies, we accept credit/debit cards, PayPal, ApplePay, GooglePay, and popular cryptocurrencies like XRP, BTC, ETH, and more.
Payment failed? Check for:
- Incorrect card details.
- Banking app confirmation needed.
- Insufficient balance.
- Bank declined transaction.
- Stolen card blocked.
Returns / Exchanges
We stand by our products. Our refund and returns policy lasts 30 days. Please contact us within 30 days if there’s a problem.
See our Returns & Refunds Policy.
See our Returns & Refunds Policy.
Product Information
Yes, we prioritize high-quality products made from trusted manufacturers.
Yes, sizing guides are available on product pages.
Yes! Contact us via our Contact Us page or chat support.
Contact our support team immediately. We will provide a replacement or arrange a return/exchange.
Discounts & Promotions
Yes, check our website, newsletter, social media, and Promotions page.
Subscribe to our newsletter, follow social media & Telegram.
No specific loyalty program currently. Occasionally, exclusive perks may be offered to frequent shoppers.
Email Deliverability
Check spam/junk folders. Add info@cryptogoodies.shop to your contacts. Issues are common with iCloud, GMX, Hotmail. Contact support if problems persist.
Mark emails as "Not Spam" and add info@cryptogoodies.shop to your address book.
Our emails may be blocked by your provider’s filters. Contact your email provider’s support and let them know.
Add info@cryptogoodies.shop to your whitelist/contact list.