We are committed to safeguarding your privacy. This Privacy Policy explains what personal information Crypto Goodies may collect, why we collect it, how it is used, when it may be shared, and the choices available to you.
We aim to collect only the information reasonably necessary to operate our website, process and deliver orders, provide customer support, maintain website security, and comply with applicable legal obligations.
1. Privacy at a Glance
Crypto Goodies is designed to allow customers to purchase products without unnecessary identity requirements.
- No Know Your Customer (KYC) verification is required to place a normal order.
- You can place an order without creating a customer account.
- We do not require a passport, government-issued identity document, selfie, biometric identification, or proof of address for normal purchases.
- An email address may be requested so that we can provide order confirmations, delivery updates, or parcel tracking information.
- A telephone number may be requested when it is required or useful for delivery by the selected carrier.
- Payment information may be processed directly by the payment provider selected during checkout.
- We aim to collect and retain personal information only for as long as reasonably necessary for the relevant purpose, subject to legal and legitimate business requirements.
- You may request deletion of personal information we hold about you, subject to information we are legally required or permitted to retain.
2. No KYC and Guest Checkout
Crypto Goodies does not require customers to complete Know Your Customer (KYC) verification to browse our website or purchase our products through the normal ordering process.
We do not require customers to submit a passport, national identity card, driver’s licence, selfie, biometric information, proof of address, source of funds documentation, or other identity verification documents as a condition of making a normal purchase.
Customers can place an order without creating a customer account. Guest checkout is available, and creating an account is not required solely for the purpose of purchasing products from Crypto Goodies.
We collect only the information reasonably necessary for the particular purpose for which it is provided. For an order, this may include information required to process the transaction and deliver the products to you.
This may include your name and delivery address, together with an email address or telephone number where these are required or useful for order processing or delivery.
Providing an email address does not constitute KYC or identity verification. An email address may be used to send order-related communications, including order confirmations and parcel tracking information.
A telephone number may be requested when the selected delivery service requires or uses telephone contact for delivery purposes.
Our payment providers may have their own security, verification, fraud prevention, or compliance procedures. Any requirements imposed directly by a third-party payment provider are governed by that provider’s own policies and procedures.
3. Orders Without an Account
You can purchase products from Crypto Goodies without creating or maintaining a customer account.
When you use guest checkout, we process the information provided during checkout as necessary to process the transaction, fulfill and deliver the order, provide customer support, maintain appropriate business records, prevent fraud, resolve disputes, and comply with applicable legal obligations.
We do not require customers to create an account solely to make a purchase.
4. Information We Collect
4.1 We may collect, store and use the following kinds of personal information:
(a) information that you provide to us when registering with our website, if you choose to create an account, including your email address;
(b) information that you provide when completing your profile on our website, if applicable, including your name, city and country;
(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters, including your name and email address;
(d) information that you provide when placing an order, including information reasonably necessary to process and deliver the order;
(e) information relating to purchases you make or other transactions you enter into through our website, including your name, delivery address, telephone number and email address where applicable;
(f) information contained in or relating to any communication that you send to us or send through our website, including the communication content and metadata associated with the communication; and
(g) any other personal information that you choose to send to us.
4.2 We may also collect certain technical and website usage information through cookies and similar technologies, as described in Section 13 of this policy.
4.3 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
5. Information We Do Not Require for Normal Purchases
As part of the normal purchasing process, Crypto Goodies does not require customers to provide:
- Passport or government-issued identity documents
- National identity cards
- Driver’s licences
- Selfies or biometric identification
- Proof of address for identity verification
- Source of funds documentation
- Bank statements
- KYC questionnaires
This does not prevent us from retaining or disclosing information where we are required or permitted to do so under applicable law, valid legal process, fraud prevention requirements, dispute resolution, accounting requirements, or other legitimate legal or business purposes.
6. Using Personal Information
6.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
6.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website where applicable;
(c) enable your use of the services available on our website;
(d) process and fulfill orders placed through our website;
(e) arrange delivery of products purchased through our website;
(f) provide order confirmations, delivery updates and parcel tracking information;
(g) send non-marketing commercial communications relating to an order or transaction;
(h) send email notifications that you have specifically requested;
(i) send our email newsletter, if you have requested it, subject to your ability to unsubscribe;
(j) send marketing communications relating to our business where permitted by applicable law and subject to your right to opt out;
(k) deal with enquiries and complaints made by or about you relating to our website or orders;
(l) maintain the security of our website and prevent fraud;
(m) comply with applicable legal, accounting and regulatory obligations; and
(n) establish, exercise or defend our legal rights.
7. Order and Delivery Information
When you place an order, we may need to collect information required to process and deliver your purchase.
This may include your name, delivery address, email address and telephone number, depending on the order and delivery method selected.
Your email address may be used for order-related communications, including confirmation of your purchase and parcel tracking information.
Your telephone number may be requested where the selected delivery carrier requires or uses telephone contact for delivery purposes.
We do not require an email address or telephone number for KYC or identity verification purposes.
Where fulfillment or delivery services are provided by third-party suppliers, manufacturers, fulfillment providers or carriers, relevant information may be shared with those parties to the extent necessary to process and deliver your order.
8. Payment Information
Our website may offer multiple payment methods. Depending on the payment method selected, payment transactions may be processed by third-party payment service providers.
Our current payment service providers may include Stripe, PayPal and NowPayments.
You can review the applicable provider privacy policies through their respective websites:
We share information with payment service providers only to the extent reasonably necessary to process payments, refunds, chargebacks, payment-related complaints and queries, and other activities associated with the relevant transaction.
Crypto Goodies does not require customers to submit identity documents to Crypto Goodies as part of the normal purchasing process.
However, third-party payment providers may independently apply their own security, fraud prevention, verification or compliance procedures. Any such requirements are determined by the relevant payment provider and are subject to that provider’s own policies.
9. Marketing Communications
We distinguish between communications necessary to complete or support an order and optional marketing communications.
Order-related communications may include order confirmations, delivery notifications, tracking information, customer service communications and other messages necessary to provide the service you requested.
Where we send marketing communications, you may opt out in accordance with applicable law. You can inform us at any time if you no longer wish to receive marketing communications.
We will not, without your express consent where required by applicable law, supply your personal information to a third party for the purpose of that third party’s direct marketing.
10. Disclosing Personal Information
10.1 We may disclose your personal information to employees, officers, insurers, professional advisers, agents, suppliers, fulfillment providers, delivery providers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
10.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights, including providing information for fraud prevention and reducing credit risk;
(d) to payment service providers where necessary to process transactions;
(e) to fulfillment and delivery providers where necessary to process and deliver orders;
(f) to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; or
(g) where disclosure is otherwise permitted or required under applicable law.
10.3 Except as provided in this policy, we will not provide your personal information to third parties.
11. Data Minimization and Retention
We aim to collect only the personal information reasonably necessary for the particular purpose for which it is provided.
Personal information will not be kept for longer than is necessary for the relevant purpose, subject to applicable legal, accounting, tax, fraud prevention, security, dispute resolution and other legitimate business requirements.
We may retain transaction and order information where necessary to maintain appropriate business records, comply with legal obligations, prevent fraud, resolve disputes, establish or defend legal rights, or meet other legitimate requirements.
Where information is no longer required for a legitimate purpose, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with our applicable retention practices.
12. International Data Transfers
12.1 Information that we collect may be stored and processed in and transferred between countries in which we, our service providers, fulfillment providers, payment providers or other relevant suppliers operate.
12.2 Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements.
12.3 Personal information that you publish on our website or submit for publication on our website may be available via the internet around the world. We cannot prevent the use or misuse of such information by others.
13. Security of Personal Information
13.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse, unauthorised access, alteration or disclosure of your personal information.
13.2 Personal information that we process may be stored on secure servers or systems operated by us or by service providers acting on our behalf.
13.3 Electronic financial transactions entered into through our website are processed using payment providers that use appropriate security measures for payment processing.
13.4 You acknowledge that transmission of information over the internet is inherently insecure and that we cannot guarantee the absolute security of data transmitted over the internet.
13.5 If you create an account, you are responsible for keeping your account password confidential. We will not ask for your password except where required for account authentication.
14. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning the personal information we hold about you. These may include the right to request access to, correction of, deletion of, or restriction of processing of your personal information, as well as other rights provided by applicable data protection law.
You may instruct us to provide information about the personal information we hold about you, subject to applicable legal requirements and reasonable identity verification where necessary to protect your information from unauthorised access.
Where we need to verify your identity for a privacy request, any information requested for verification is used for that purpose only and does not constitute a KYC requirement for purchasing products from Crypto Goodies.
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes, subject to applicable law.
15. Data Deletion
You may request that we delete personal information that we hold about you, including personal information associated with your use of our website or services.
To request deletion of your personal information, please contact us using our contact form and clearly state “Data Deletion”.
If you have an account, please provide the email address associated with your account where applicable. If you used guest checkout and do not have an account, please provide sufficient information for us to identify the relevant order or information without unnecessarily providing additional personal information.
We will review valid deletion requests and delete applicable personal information from our active systems, subject to information that we are legally required or permitted to retain.
Certain information may need to be retained where necessary to comply with legal, accounting, tax, fraud prevention, security, dispute resolution or other legal obligations. Where information is retained for these reasons, it will be retained only for as long as necessary for the applicable purpose.
We may request reasonable information to verify a deletion request before processing it in order to protect personal information from unauthorised deletion.
Once a deletion request has been processed, we will take reasonable steps to delete the applicable personal information from our active systems and, where applicable, request deletion by relevant service providers processing information on our behalf, subject to their legal and operational retention requirements.
16. Updating Information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
17. Cookies
17.1 Our website uses cookies and similar technologies. Cookies may provide us with information about how our website is used and may help us keep the website functional, secure, relevant and error-free.
17.2 A cookie is a file containing an identifier, such as a string of letters and numbers, that is sent by a web server to a web browser and stored by the browser. The identifier may be sent back to the server each time the browser requests a page.
17.3 Cookies may be either persistent cookies or session cookies. A persistent cookie remains stored until its expiry date unless deleted by the user, while a session cookie generally expires when the browser is closed.
We may use the following types of cookies from time to time:
(a) Strictly necessary cookies – cookies that are essential to the operation of our website and its core functionality.
(b) Analytical/performance cookies – cookies that may allow us to recognise and count visitors and understand how our website is used.
(c) Functionality cookies – cookies that may be used to recognise you when you return to our website and remember certain preferences.
(d) Targeting/advertising cookies – cookies that may record information about your visit, pages viewed and links followed and may be used for advertising or marketing purposes where applicable.
17.4 Cookies do not typically contain information that directly identifies a user, although information stored through cookies may be capable of being associated with other information we hold.
17.5 We may monitor website traffic and collect information such as:
(a) the IP address of your computer or device;
(b) the referring website from which you reached our website; and
(c) information concerning website usage and interactions.
We may use this information to:
(a) make ongoing improvements to our website;
(b) understand website usage and performance; and
(c) understand the sources of visitors to our website.
17.6 Most modern web browsers allow you to refuse or restrict cookies through their privacy or settings controls. The exact procedure varies between browsers and versions.
17.7 If you block or restrict cookies, you may not be able to use all features of our website.
17.8 You can delete cookies already stored on your device through your web browser’s privacy or settings controls.
18. Third-Party Websites
18.1 Our website includes hyperlinks to third-party websites and services.
18.2 We have no control over and are not responsible for the privacy policies and practices of third parties.
18.3 When you follow a link to a third-party website or use a third-party service, that third party’s own privacy policy may apply.
19. Amendments
19.1 We may update this Privacy Policy from time to time by publishing a new version on our website.
19.2 You should check this page occasionally to ensure that you are aware of any changes.
19.3 Where appropriate, we may notify you of material changes through our website, by email, or through other available communication channels.
20. Our Details
20.1 This website is owned and operated by Crypto Goodies.
20.2 You can contact us:
(a) using our website contact form;
(b) via Facebook message; or
(c) via Direct Message on Instagram.
For data deletion requests, please use our contact form and clearly state “Data Deletion” in your request.
Private Checkout – Manual Crypto Orders
If you prefer not to use our standard online checkout, Crypto Goodies also offers an alternative manual ordering process for customers who wish to pay for their order using cryptocurrency.
This option allows you to place an order directly with us by email without using the normal checkout process or creating a customer account.
How It Works
1. Send us your order
Email us with a list of the products you would like to purchase. Please include the product name, product link where available, size, colour, quantity and any other relevant product options.
2. Provide delivery information
Provide the shipping information necessary to deliver your order. This may include:
- Recipient name
- Shipping address
- Email address for order and tracking information, if available
- Telephone number where required or useful for delivery
We only request contact and delivery information that is reasonably necessary to process and fulfill the order and arrange delivery.
3. Receive your crypto payment instructions
Once we have reviewed your requested products and calculated the total, we will send you payment instructions.
Depending on your preference and the available payment method, we may provide either:
- a cryptocurrency wallet address and the exact amount to send; or
- a cryptocurrency payment page showing the amount required and payment instructions.
The available cryptocurrency and payment method will be confirmed with you before payment.
4. Make the payment
Send the required cryptocurrency payment using the instructions provided to you.
Please ensure that you send the correct cryptocurrency, network and amount specified in the payment instructions. Cryptocurrency transactions are generally irreversible, so you should carefully verify the payment details before sending funds.
5. Order fulfillment begins
Once the required payment has been received and confirmed, we will begin processing and fulfilling your order.
You will receive the relevant order and delivery information by email where an email address has been provided.
No Account Required
Manual crypto orders do not require you to create a Crypto Goodies customer account.
The manual ordering process is intended as an alternative to our standard online checkout for customers who prefer to communicate their order directly and pay using cryptocurrency.
Please Note
Manual crypto orders may take longer to process than orders placed through our standard online checkout because the order, product availability, shipping details and payment must be handled manually.
The exact processing time will depend on the products requested, availability, payment confirmation and fulfillment requirements.
To request a manual crypto order, please contact us by email through our contact page.